Member Service Representative 1
About The Position
At OURCU, we believe great service starts with people who care. We're looking for a Member Service Representative I to join our Downtown Shelton Branch team- someone who loves working with people, thrives on accuracy and detail, and brings warmth, professionalism, and curiosity to every conversation. If you enjoy connecting with others, learning new skills, and being part of a positive, supportive team, this could be the perfect opportunity for you. As a Member Service Representative I, you'll be the friendly face of OURCU, helping members handle their everyday financial needs with confidence and care. From processing deposits, withdrawals, and payments to answering account questions and helping members explore credit union products, you'll help bring our People Helping People philosophy to life.
Requirements
- High school diploma or GED required
- 6 months-2 years of experience in customer or member service (cash handling experience preferred)
- Excellent communication, math, and problem-solving skills
- Proficiency with computers, Microsoft Word and Excel, and standard office equipment
- Professional appearance, attitude, and conduct
Nice To Haves
- Prior banking or credit union experience is a plus
- Bilingual skills a plus!
Responsibilities
- Provide professional, efficient, and accurate teller services, including deposits, withdrawals, loan payments, cashier's checks, and cash advances
- Balance your cash drawer daily and resolve discrepancies promptly and accurately
- Assist members with account questions, changes, and updates
- Promote and explain OURCU products and services that fit members' needs- always with a member-first approach
- Maintain the confidentiality, security, and professionalism expected in a financial environment
- Collaborate with your teammates to keep operations smooth, secure, and efficient
- Support a welcoming branch environment where members feel recognized and valued
Benefits
- Medical, dental, and vision insurance
- Voluntary insurance plans
- Flexible Spending Account
- Employer-paid life and long-term disability insurance
- 401(k) plan with generous OURCU contributions
- Paid Time Off: vacation, sick leave, and 12 paid holidays annually
- Professional development support, tuition assistance, and career growth opportunities
- Free Employee Assistance Program (EAP)
- Gym reimbursement
- Discounted VISA rates and enhanced checking accounts
- Employee-led engagement committees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
11-50 employees
