Member Service Representative I - Littleton
About The Position
As a Member Service Representative I at our Mineral - Littleton branch , you’ll be the first point of contact for many of our members—providing exceptional service and helping them navigate their financial needs. From processing transactions and opening accounts to answering questions and promoting helpful products, you’ll be there to support our members with professionalism, accuracy, and care. You'll also handle more advanced services such as IRAs, Certificates of Deposit, and electronic banking support. This role plays a vital part in delivering Zing’s mission of putting people over profit , educating members instead of upselling, and making a positive difference in every interaction.
Requirements
- High school diploma or equivalent required
- 6 months to 2 years of customer service or cash-handling experience required
- Ability to read and interpret safety rules, instructions, and procedural manuals
- Ability to write routine emails and speak effectively with members and coworkers
- Demonstrated ability to interpret policies and apply them to daily operations
- Role requires basic analysis and good judgment within well-defined guidelines
- Interactions involve frequent contact with members and staff—professionalism and courtesy are a must
- Most decisions follow defined procedures, with limited discretion within known options
- Strong verbal communication and interpersonal skills
- Basic math and accounting knowledge
- Ability to remain professional under pressure and in high-traffic environments
- Trustworthy with a strong sense of integrity and confidentiality
- Quick learner with the ability to follow structured procedures accurately
- Proficient with 10-key by touch
- Comfortable using standard office software and credit union core systems (or ability to learn quickly)
- Responsibilities follow structured policies and procedures
- Tasks may require problem-solving or research to determine the best course of action
- Work is guided by training and compliance standards
- Office setting within a branch environment
- Extended periods of sitting and computer use
- Occasional bending, kneeling, or lifting up to 30 pounds
- Use of standard office and financial equipment such as computers, card machines, and cash drawers
- Reasonable accommodations will be made for individuals with disabilities
Nice To Haves
- Familiarity with banking or credit union systems is a plus
Responsibilities
- Accurately process deposits, withdrawals, payments, and transfers while maintaining cash drawer limits
- Open and close member accounts; answer questions about products and services
- Cross-sell credit union services that benefit members’ financial well-being and log interactions accordingly
- Load loan applications into the system as directed
- Balance vault, ATM, and cash machines as needed; restock marketing materials
- Assist members with complex services like IRAs and Certificates of Deposit
- Direct unresolved issues to MSR II or leadership when necessary
- Ensure all transactions comply with credit union regulations and internal procedures
- Maintain accurate records and prepare required reports
- Support team goals and contribute to a positive branch environment
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
