Member Service Representative I

Atlantic Federal Credit Union•Cumberland, ME

17m

About The Position

Imagine a role where your first job in finance becomes your next step, not your last stop. You like helping people. You’re good with details. And you’re ready for more than “just a job.” As a Member Service Representative at Atlantic Federal Credit Union, you’ll be the friendly face (and voice) people count on, while you quietly build a real career in financial services. What’s In It for You A clear career path – This is a launchpad into banking and financial services, with room to grow into leadership, lending, or other specialized roles. Paid training & real skills – You’ll learn banking, digital tools, and problem-solving skills that make you marketable anywhere. Work that actually matters – We’re a credit union, so you’re helping people feel more confident about their money. Supportive team – You’ll have leaders and coworkers who coach, encourage, and invest in your success. At Atlantic, you get standout benefits: 11 paid holidays, PTO, full medical and dental, and robust employee assistance programs. Add a generous 401(k), Stakeholders Financial Reward Program, comprehensive insurance, advancement opportunities, a clothing allowance, and competitive pay, and you’ve got a great place to build your career. If you genuinely enjoy talking with people, starting conversations, and making others feel at ease, this is a place where that gift isn’t just welcomed, it’s where you can truly excel. Curious and drawn to the idea of growing with a place, not just working at one? Atlantic could be your next move. Ready to see where this could take you? Apply to be a Member Service Representative at Atlantic. Atlantic is an Equal Opportunity Employer.

Requirements

1–3 years’ experience working with people.
Comfort in a fast-paced environment and a knack for solving problems.
Strong attention to detail and a commitment to getting it right.
Flexibility to travel to nearby branches as needed.
A high school diploma or equivalent.

Responsibilities

Greet members and handle their everyday transactions, accurately and confidently
Listen, ask questions, and connect members with the right accounts, loans, or digital tools
Keep things running smoothly by balancing your cash drawer and following security and compliance standards
Pitch in with daily branch operations like opening/closing and audit support
Answer vital banking questions and deepen every relationship.