Member Service Representative I/Teller

Members First Credit Union•Grand Rapids, MI

2d•Onsite

About The Position

Do you enjoy supporting members in their financial journey and helping them achieve their goals? Are you comfortable solving problems with a positive, solutionsâfocused approach? Do you value trust, care, and enthusiasm as part of creating a better future for those you serve? Members First Credit Union is seeking a Member Service Representative (teller) at our Kentwood Branch in Grand Rapids. We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities! MEMBER SERVICE REPRESENTATIVE I Pay Grade 4/Non-Exempt Reports to: Branch Leader The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Requirements

Minimum high school graduate or equivalent.
Experience operating a personal computer
Ability to communicate with members and other staff – clearly and concisely
Good working knowledge of all credit union products and service
Skills in Microsoft Word, Excel, and Outlook
Knowledge of, or the ability to learn Credit Union systems, products, services, and procedures
Strive to exceed credit union, department, and personal goals
Team oriented
Highly organized
Produces accurate work results
Readily keeps others adequately informed
Presents a professional image
Maintains a high level of knowledge about credit union philosophy, products and services
Courtesy, tact, and diplomacy are essential elements of the job.
Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.

Responsibilities

Receive and process MFCU member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments.
Assist members with account maintenance and changes.
Collaborate with branch staff to cross-sell and increase member share of wallet.
Ensure security and compliance procedures are followed in all transactions
Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions
Remind delinquent members that their payments are due
Maintain Sales and Service Performance Expectations
Process member’s cash and check transactions, to include deposits, withdrawals, check cashing and loan payments.
Inputs CTR information electronically and sends the CTRs to BSA Compliance Officer
Handle inquiries on member’s accounts, statements, and histories.
Process check orders as needed
Sell Visa Gift and Travel Cards and cashier’s checks/money orders.
Collect any fees as required for services.
Answer phones and handle inquires.
Process mail as needed
Assist other departments with clerical duties as required.
Participate and engage in monthly developmental coaching
Build relationships with current and new members.
Offer products and services that will help improve their financial wellbeing.
Actively participate in Credit Union initiatives, promotions, and achieve assigned financial service goals
Assist with the onboarding process that continues to build relationship with new members.
Attend education functions/ Community Difference Projects (CDP)
Other duties that may be assigned from time to time.