Member Service Representative I-Call Center

Chief Financial Credit Union•Rochester Hills, MI

2d•$18 - $22

About The Position

Chief Financial Credit Union is seeking a friendly and service-driven Contact Center Representative I to join our team. This role is the first point of contact for our members , assisting with account questions, processing transactions, and helping members navigate Credit Union products and services through phone, chat, and online channels. If you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to start or grow your career in financial services.

Requirements

Strong customer service and communication skills
Ability to multitask in a fast-paced call center environment
Problem-solving mindset with attention to detail
Comfortable using computers and navigating multiple systems
Professional, reliable, and team-oriented attitude

Nice To Haves

Customer service, call center, or contact center experience
Banking, credit union, or financial services experience
Experience handling high call volume or member inquiries

Responsibilities

Answer incoming member inquiries via phone, chat, and online channels
Provide accurate information on accounts, products, and services
Process transactions such as loan payments and account requests
Troubleshoot and resolve member issues with a focus on first-contact resolution
Maintain account security, accuracy, and confidentiality
Identify opportunities to recommend relevant products and services
Escalate complex issues appropriately while maintaining a positive member experience
Collaborate with internal departments to support member needs