MEMBER SERVICE REPRESENTATIVE (EAST JORDAN)

4Front Credit Union • East Jordan, MI

248d • $15 - $19

About The Position

The Member Services Representative is responsible for performing a broad variety of financial services such as opening and closing accounts, renewing certificate accounts, and assisting members with account reconciliation problems. This role involves answering member questions regarding Credit Union services and performing a variety of account maintenance. The representative will also cross-sell services and perform related functions as required, assisting or referring members with any and all questions or problems that arise. The position requires attending to telephone inquiries and transactions for members.

Requirements

• High school graduate or equivalent.
• Good understanding of financial services and products.
• Understanding of member account reconciliation procedures.
• Excellent communication and public relations skills.
• Professional appearance and attitude.
• Ability to operate related computer applications and business equipment.
• Solid math skills.

Nice To Haves

• Related office experience is preferred.

Responsibilities

• Perform financial service functions effectively and professionally.
• Present and explain Credit Union services and products to members.
• Open and close accounts, order checks for member accounts, and complete payroll deductions and authorization forms.
• Answer questions and solve problems for members, including resolving account reconciliation issues.
• Renew and update certificate accounts.
• Receive and direct members and telephone calls, responding to inquiries or directing them as necessary.
• Perform file maintenance and account changes as needed.
• Maintain effective business relations with members and keep them informed of Credit Union services and policies.
• Assist area personnel as required and keep supervisors informed of area activities.
• Complete required reports and records accurately and promptly.
• Attend meetings as required and perform related duties as needed.
• Ensure work area is clean, secure, and well maintained.
• Comply with relevant laws and Credit Union policies regarding information security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED