Member Service Representative 2- Flex

Mid American Credit Union • Wichita, KS

4d

About The Position

At Mid American Credit Union a Member Service Representative, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to members who still enjoy face-to-face interaction. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience. Do you enjoy learning new things? As a Member Service Representative you will have the opportunity for continued learning as you complete a 5-tiered training program with increased responsibilities. In addition to hourly rate, there will be an opportunity for incentive pay at conclusion of training!

Requirements

• High School Diploma or GED required
• Six months to two years of similar or related experience, including time spent in preparatory positions.
• Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.

Responsibilities

• Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service.
• Possess good verbal and nonverbal communication skills while assisting members.
• Demonstrate the ability to demonstrate critical thinking while handling complex transactions.
• Focus on deepening the relationship between the credit union and the member.
• Demonstrate an understanding of products and willingness to educate our member about them.
• Meet the members needs and make them a priority.
• Maintain a positive attitude and engages members when they interact with them.
• Excel in listening to the members needs while finding solutions that best help meet the member’s needs.
• Demonstrates the ability to problem solve in a timely manner while following guidelines set by the credit union.
• Use all training provided to ensure member‘s needs are fully met while being committed to first contact resolution.
• Follow all policies and procedures set by the credit union when assisting members.
• Understand cash and check handling responsibilities and procedures.
• Upon completion of training, individual will be able to explain all documentation in relation to account ownership to include trust and business accounts to members.
• Upon completion of training, this individual will be responsible for loans from the initial application, to processing and funding the loan.
• Ability to multi task while maintaining a high level of efficiency.
• Committed to being part of the Mid American team!
• Show commitment to learning and growth.
• Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members.
• Be able to work individually as well as with a team.
• Embrace change and be able to think of new ideas to assist our members.
• Demonstrate financial responsibility and professionalism.

Benefits

• A Company that Cares.
• We are more than a financial institution; we give back to our community.
• We teach financial literacy and donate to and support local organizations.
• Work that Stays at Work.
• Genuine work/life balance served here!
• Rest and Relaxation.
• Paid vacation time, personal leave and paid holidays!
• Health Benefits.
• Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future.
• 401(k) with a generous company match.
• Invest in YOU.
• Tuition Reimbursement Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED