Part Time (25hrs) Member Service Rep

First Source FCU•Rome, NY

About The Position

The primary function of this position is to process member transactions in an efficient and accurate manner. To build long term relationships with members one transaction at a time through Member Service Standards. To partner with our FSRs to meet our Service Objective, “Putting you first by providing solutions to improve your financial life!” as they assist in educating our members of our products and services.

Requirements

High School or equivalent and prior prior cash handling or related experience
Strong interpersonal skills
High attention to detail
Computer aptitude
Professional appearance and ability to work flexible hours

Responsibilities

Processes member transactions, including all types of deposits, withdrawals, loan payments and cash advances; verify cash, endorsements, and documentation.
Balances transactions daily, completes proving reports, and maintain accuracy in cash drawer reconciliation.
Provides high-quality member service by responding to inquiries, researching and resolving issues, and maintaining a courteous, professional presence.
Identify and report suspected fraudulent or irregular activity in accordance with credit union policies.
Build and strengthen member relationships by engaging in meaningful conversations, asking insightful questions, recommending appropriate solutions to deepen relationships, and referring potential business to Financial Service Representatives.
Educate members on available self-service resources and promote adoption of all digital banking offerings.
Support branch operations and audits, which may include reconciling ITM’s, cash machines, negotiables, Safe Deposit Box access and occasional Front Desk coverage.
Maintains general working knowledge of products and services offered by the credit union and responds to member inquiries in an informed, courteous, and service-driven manner.
Adhere to the credit union’s Universal Behavior Policy.
Participate in job-related training, credit union events, and designated community events.
Required to attend or participate in necessary compliance training.
Travel as required.
Performs other duties as assigned