Member Service Rep I

TEKsystems • Pensacola, FL

378d • $36,400 - $36,400 • Hybrid

About The Position

The Member Service Representative I position at TEKsystems involves responding to customer inquiries and requests in a high-volume, structured contact center environment. This hybrid role requires candidates to ensure account security, assist members with credit card products, and provide excellent customer service while managing a significant volume of inbound calls.

Requirements

• Minimum of 50 Mbps download speed and 25 Mbps upload speed.
• An ethernet connection is required; DSL/cable/fiber internet service is necessary.
• Workspace free of distractions to safeguard private information.

Responsibilities

• Respond to inquiries and requests over the phone from customers in a 24/7 contact center environment.
• Ensure account and member security by identifying red flags and safeguarding member assets and account information.
• Answer 80-100 inbound calls a day.
• Route members to the appropriate departments.
• Open new accounts and educate members or potential members on products and services that best meet their needs.
• Guide members on a variety of credit card products to meet their financial needs.
• Quote interest rates and submit credit card applications.
• Service members' existing credit cards, including balance transfers, cash advances, credit limit increases, and discussing late fees.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life & AD&D insurance for the employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees