Member Service Officer, Branch TBD, Bilingual Preferred

Rio Grande Credit Union•Albuquerque, NM

17h

About The Position

The Member Service Officer is responsible for processing new accounts, member service requests, teller transactions through in-person channels. Assists in creating an environment and culture to make members dreams come true.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Decision-Making and Judgement - Collects and evaluates all relevant information prior to making job-related decisions. Presents well-considered alternatives when making recommendations. Makes decisions in a timely manner. Communicates with all affected parties prior to implementing decisions. Maintains appropriate, professional boundaries with all peers, subordinates, supervisors, managers, vendors, and guests. Understands what appropriate, professional boundaries are and models these boundaries to others.
Experience- Up to 6 months of related experience.
Education- Has a high school degree or equivalent.
Ability to write reports, business correspondence, and procedure manuals such as Standard Operating Procedures (SOPs). Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public. Must be able to read and write using the English language.
Ability to calculate figures and amounts such as discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation. Ability to apply concepts of basic algebra and arithmetic.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Excel Spreadsheet software and Microsoft Word Processing software.
The employee is frequently required to reach with hands and arms and talk or hear.
The employee must frequently lift and/or move up to 25 pounds.

Responsibilities

Open new accounts and perform new member onboarding process
Meet or exceed deposit goals
Perform initial quality review on new account
Complete butterflying account process
Perform and resolve routine account-related requests, inquires, and issues
Create leads and cases for member products and services that are unable to be resolved.
Verify and assist with renting, maintaining, and auditing of Safe Deposit Boxes
Complete opening and closing duties for branch
Follows account comments, warnings, and notes
Manage and maintain member appointment schedules and lobby traffic
Escort vendors to appropriate department
Process disputes
Process wires, POA requests and IRAs
Review and Correct any account errors
Processes and verifies cash, check, deposits, withdrawals, transfers, loan payments
Completes end of day procedures
Completely and accurately fill out CTRs
Properly identify shared branching members, ensure completion of appropriate paperwork and fulfill transaction requests
Maintain vendor relationships
Verify cash replenishments from Loomis
Returned check review in Tranzact
Audits: Daily work and returned checks
NetTeller setting up and frozen account corrections
Complete eCTR/ adding CTR transactors
Complete SARs when needed
Answer routine loan-related requests and inquiries
Perform, prepare, and obtain all necessary verification and documentation for products and services
Completely and accurately obtain and input all CIP information for new accounts.
Properly update all necessary CIP information in the core processor for all applicants, and applicable transactions.
Accurately perform OFAC during transactions such as but not limited to: opening new accounts; adding individuals to an account or shares; producing cashier’s checks ; initiating wires, etc.
Accurately identify all members using RGCU approved types of identification for all transactions.
Completely and accurately fill out CTRs and SAR for RGCU members or customers and Shared Branching guest members.
Ensure that all accounts and transactions are reviewed for the appropriate red flags.
Reviews transactions and sends suspicious activity to Risk Management via the compliance email group for review
Perform, prepare and obtain all necessary verification and documents for products and services.
Come to work every day with a member focused, passionate, and dedicated approach.
Approach every member situation from a caring, helpful, and openminded approach.
Proactively approach issues and offer creative solutions that will make doing business with RGCU easier.
Assists in any other areas as directed by the Assistant Branch Manager, Branch Manager, AVP of Branch Administration, Senior Management and/or President/CEO.
Report all suspicious activity to the Risk Management department via the compliance group email.