MEMBER SERVICE LEAD

Farmington Country Club • Charlottesville, VA

1d

About The Position

We are seeking a professional and service-driven Member Services Lead to support daily Member Services operations at an elite private golf and country club. This role provides hands-on service to members while assisting management with leadership, training, and maintaining service standards within locker room and lounge areas.

Requirements

• Hospitality or food & beverage experience preferred
• Knowledge of responsible alcohol service (certification preferred)
• Strong customer service, leadership, and attention to detail
• Professional appearance and demeanor
• Flexible availability, including weekends and holidays

Nice To Haves

• Previous lead or supervisory experience a plus

Responsibilities

• Provide personalized, discreet, and professional service to members
• Maintain cleanliness of locker rooms, showers, and lounge areas
• Issue, collect, and fold towels and linens
• Serve alcoholic and non-alcoholic beverages in compliance with state laws
• Take and deliver food and beverage orders accurately and promptly
• Restock amenities and supplies and report maintenance or service concerns
• Serve as a lead presence on shift and support Member Services Attendants
• Assist management with training new team members
• Reinforce service standards and club policies
• Promote a positive, professional, and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed