Member Service Hybrid Agent - Atlanta (Virginia Ave)

Delta Community Credit Union • Atlanta, GA

232d

About The Position

Create your success story at Delta Community Credit Union - where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That's why we're one of Atlanta's Best Places to Work! Whether you're starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team. The Member Service Hybrid Agent (MSHA) will possess detailed product and credit report knowledge. They will provide a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, they must equally provide expert and useful counseling to members. They will take advantage of cross sales opportunities by possessing in-depth product knowledge and anticipating and identifying the various needs of our members. Other responsibilities include processing various types of transactions including handling deposits, withdrawals and cashing various checks. In addition, they may process mortgage payments, loan payments as well as assist in other areas of the branch, as needed. The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of the consumer loan process. The Member Service Agent must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. They serve as a role model in fostering teamwork. Extended hours during the week and Saturdays are required. Practices safety conscious behaviors in all operational processes and procedures.

Requirements

• High School Diploma or equivalent.
• 1+ years' customer service and/or sales experience.
• 6+ months' cash handling experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast-paced environment.
• Must be able to sit/stand approximately 8 hours a day.
• Must be flexible in relieving multiple branch offices and willing to work Saturdays.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

Nice To Haves

• Associate's Degree in Finance or related field.
• 1+ years' Teller experience.
• 1+ years' credit union or financial services experience.
• 1+ years' loan experience.
• Notary Public certification.
• Bilingual Spanish Speaking.
• Symitar experience.
• Knowledge of Delta Community Credit Union policies and procedures.

Responsibilities

• Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.
• Provide superior service to members and guest members.
• Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.
• Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.
• Respond and resolve concerns by partnering with the member.
• Process consumer loan applications, including reviewing, analyzing applications, and supporting documents.
• Open, close and perform maintenance on member accounts.
• Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.
• Serve as a Notary Public, as directed by management.
• Assist management with daily opening and closing operational duties.
• Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cashing checks and cash advances.
• Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members' accounts.
• Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.
• Meet balancing standards consistently.
• Develop and maintain credit union relationships.

Benefits

• Medical, Dental and Vision Coverage
• Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
• Supplemental Insurance or Voluntary Insurance
• 401(k) Plan with Company Match
• Vacation, Holidays and Personal Time Off
• Paid Maternity and Paternity Leave
• Pre-tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Health Reward Dollars
• Discount on Gym Reimbursement and Identity Theft Programs
• Legal Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED