Member Service Coordinator I

Crawford•Jacksonville, FL

4d•Onsite

About The Position

Ready to Keep Operations Running Smoothly? 📂 Be the Backbone of Our Support Team! Join Us as Operations Support Specialist – Onsite Role | Jacksonville, FL What’s in it for you? 🔹 Stay Organized: Make phone calls and send emails to update contractor files and keep records accurate. 🔹 Own the Details: Handle administrative tasks, manage file maintenance, and support daily office operations with efficiency. 🔹 Be Essential: Bring your customer service and office experience to support the teams that restore communities every day. At Crawford, every claim represents a person and a community we help rebuild. As an Operations Support Specialist, your strong work history, face‑to‑face customer service experience, Microsoft Office skills, and ability to multitask will help keep our processes seamless. Experience in insurance, supply, warehouse, or restoration environments is a plus. This is your chance to be part of the One Crawford family —where your work makes a real impact. ✨ Ready to take charge of accuracy and support? Apply today and help us restore lives!

Requirements

High School Diploma or equivalent and at least 2 years customer service and/or administrative/clerical experience.
Highly proficient and advanced computer skills.
Excellent attention to detail and organizational skills
Good time management abilities.
Strong analytical and problem solving ability.
Excellent written, verbal and oral communication skills.
Good interpersonal skills.

Nice To Haves

Experience in insurance, supply, warehouse, or restoration environments is a plus.

Responsibilities

Performs the necessary duties related to the Membership Services department.
Prepares, processes and reviews contractor information.
Has administrative responsibility for network contractors' program credentialing requirements, including obtaining deliverables, processing applications, and acting as contact person for ongoing credentialing of a geographic territory of contractors.
Obtains deliverables from contractors on a regular basis, consistent with client standards, including but not limited to: running credit reports, receiving copies of licenses, various certifications, insurance certificates, financials, applications and application fees.
Reviews and processes all aspects of the contractor application, which include: application packets, status updates, references, ratings, agreements and site visit narratives.
Audits and tracks contractor files to ensure compliance with credentialing requirements.
Processes new contractor selections and tracks receiving deliverables.
Serves as point of contact/resource and liaison for contractors and District Managers.
Updates and maintains contractor files with current deliverables and credentialing items.
Creates and forwards correspondence requesting deliverable updates.
Interacts with field staff regarding contractor noncompliance issues.
Updates web-based and other computer programs with contractor information.
Upholds and projects the public image of the Company.
Upholds the Crawford Code of Business Conduct and Ethics at all times.
Participates in special projects or performs duties in other areas as requested.