Member Service Coordinator I

Crawford & Company • Jacksonville, FL

2h • Onsite

About The Position

This is an onsite Member Service Coordinator I role in Jacksonville, FL, focused on providing exceptional face-to-face customer service. The position involves supporting members with professionalism and care, managing contractor file updates through phone and email, and handling administrative tasks. The ideal candidate will have a steady work history, a customer-focused mindset, and strong computer literacy, including Microsoft Office knowledge. The role is part of the One Crawford family, emphasizing teamwork, quality, and impact, and contributes to the company's mission of helping to restore lives and communities.

Requirements

• face-to-face customer service background
• steady work history
• customer-focused mindset
• strong computer literacy
• Microsoft Office knowledge

Responsibilities

• Deliver Exceptional Service: Use your face-to-face customer service background to support members with professionalism and care
• Master the Details: Manage contractor file updates through accurate and timely phone and email communication
• Stay Organized: Handle file maintenance, multitasking, and administrative tasks with confidence
• Grow Your Skills: Apply your Microsoft Office knowledge daily while collaborating in a supportive, team-focused environment

Benefits

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees