Member Service Center Specialist I, II, III, or Senior - AZ
About The Position
Overview Reports To: Assistant Member Service Center Team Manager Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing. Duties and Responsibilities: Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services. Develop and maintain a current in-depth knowledge of credit union services and policies. Receive and post, or accurately record and forward for processing, member account transactions and research requests. Perform assigned authority level responsibilities. Identify and offer products and services that would be beneficial to the member. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent. Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously. Tenure: Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Member Service Center Specialist I (Category 16): $19.35 - $27.47 hourly Member Service Center Specialist II (Category 15): $20.31 - $29.25 hourly Member Service Center Specialist III (Category 14): $21.94 - $32.03 hourly Senior Member Service Center Specialist (Category 13): $23.69 - $35.28 hourly Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Click here to view Global’s comprehensive Benefits Programs Equal Opportunity Employer
Requirements
- High school graduate or equivalent.
- Prior customer interactive experience.
- Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly.
- Ability to perform multiple functions simultaneously.
Responsibilities
- Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
- In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.
- Develop and maintain a current in-depth knowledge of credit union services and policies.
- Receive and post, or accurately record and forward for processing, member account transactions and research requests.
- Perform assigned authority level responsibilities.
- Identify and offer products and services that would be beneficial to the member.
- Perform other duties as assigned.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
