Member Service Center Analyst
About The Position
Join our team as a Member Service Center Analyst! Maine Savings Federal Credit Union is seeking a candidate for a full-time position in our Member Service Center. This position provides first call resolution to meet credit union member needs involving transactions, account inquiries, credit and debit card assistance and all aspects of digital banking. What You'll Do: The successful candidate will meet member needs by completing requested transactions and/or providing information requested. The candidate we select will develop a thorough knowledge of products, services and systems, and is able to support all member needs utilizing multiple delivery channels. We are seeking someone with excellent member service skills and experience in a call center is desired. Service excellence is the highest priority of the position.
Requirements
- High school or equivalent (Required)
- Monday - Friday, 8:00am to 5:00pm
- Rotating Saturday hours from 8:00am to 4:00pm are required.
Nice To Haves
- Financial Services Remote Customer Support: 1 year (Preferred)
- Call center: 1 year (Preferred)
Responsibilities
- meet member needs by completing requested transactions
- providing information requested
- develop a thorough knowledge of products, services and systems
- support all member needs utilizing multiple delivery channels
Benefits
- health insurance
- dental and vision insurance
- 401k with company match
- paid holidays
- a generous Paid Time Off program
- employee referral program
- employee discounts
- continuing education and student debt relief programs
- longevity bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
