Member Service Call Center Representative - Corpus Christi

Randolph Brooks Federal Credit Union • Bartlesville, OK

295d • $20 • Remote

About The Position

Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Member Service Call Center team starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Member Service Call Center Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the Staples branch location: 5253 S. Staples, Corpus Christi, Texas 78411. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.

Requirements

• High School Diploma or GED
• 6 months of work experience in a Call Center or Financial Institution OR Customer Service
• Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)
• Must have good organizational, communication, interpersonal and sales skills, along with the ability to multi-task and manage time effectively with a close attention to detail.
• Attendance and promptness is pertinent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
• Ability to handle problems involving several concrete variables in standardized situations
• Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment
• Capable of demonstrating the ability to multi-task, manage time effectively, be detail oriented, accept ownership, and adapt to needs of department
• Self-initiate and apply logic to problem solve with few concrete variables

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Provide exceptional service to members, non-members, branches and internal departments through multiple communication channels.
• Process a variety of transactions and inquiries in accordance with policies, procedures, regulatory laws with supervision.
• Identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union by recommending appropriate products/services and/or solutions to enhance member experience.
• Create an exceptional member experience and non-members through all contact center channels.
• Communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment.
• Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws.
• Apply fraud detection techniques, submit debit card fraud claims and transaction disputes to maintain and safeguard member and credit union interests and sensitive information.
• Assist and fulfill general member transactions and inquiries on behalf of various departments, including account research, balance inquiries, deposit account transactions, opening/updating accounts, provide online banking support, consumer loan inquiries and submitting applications, and mortgage inquiries.
• Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU.
• Educate and promote the use of self-service options available through RBFCU.org and RBFCU Mobile App.
• Identify concerns, feedback, and record complaint entries to improve and enhance member experiences and the brand of RBFCU.
• Work with department supervisors and display accountability with real time decision making that directly impacts member interactions and accounts.
• Strive to meet or exceed department goals and objectives through key performance indicators and core values.
• Develop strong relationships with co-workers, management, and other departments.
• Perform duties proficiently with utilizing various software.

Benefits

• 401(k) with matching incentives — up to 10 percent
• Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
• Paid time off
• Parental leave
• Company-paid benefits include: Long-term disability, Basic life insurance, Wellness program, Credit-monitoring service, Employee assistance program, Training and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED