Member Service Associate

Fort Bragg Federal Credit Union•Fayetteville, NC

9h•Onsite

About The Position

Purpose: Responsible for conducting monetary transactions (teller duties) and inquiries as well as conducting in-depth interviews with all levels of present and potential members in regards to products and services offered by the Credit Union. When assigned to phone coverage, provide all services utilizing the telephone and/or email/chat to answer inquiries and assist members with inquiries.

Requirements

High School Diploma
On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
6 months to 1 year cash handling and customer service experience required.
Strong communication skills and the ability to communicate effectively with members either in person or on the phone.
A strong working knowledge of the products and services offered by the Credit Union and the ability to recognize needs and recommend product or service solutions.
Good math skills and an aptitude for figures.
Ability to work in a high paced environment.
Flexibility is important and the ability to handle multiple priorities at once.
Ability to maintain confidentiality with member and credit union information.

Nice To Haves

Previous banking or credit union experience is helpful.

Responsibilities

Processes all transactions, to include loan payments, share deposits, share draft deposits, share withdrawals, share draft withdrawals and account transfers, in a timely and efficient manner.
Provides money orders and savings bond redemptions.
Interviews members and potential members regarding all Credit Union services, Member eligibility, benefits and responsibilities and explain features and benefits of products and services.
On a rotating basis, will work the reception/first impression desk to assist in directing member traffic, answering inquiries and signing in members for service.
Establishes primary share account numbers and prepares documents for input into computer system, payroll deductions or direct deposit.
Interviews and determines eligibility and assists members in regards to share and share draft information, Term Share, IRA and Utility Deposit Waiver Program information and applications.
Processes share draft reorders, mini-statements, account researches, changes of address, and providing account information to the member.
Assists members in the reconciliation of their accounts, issues stop payment notices and other exceptions items.
Monitors overdraft reports and determines if overdrawn accounts can be collected.
Makes necessary transfers from accounts.
Balances in a timely and efficient manner and maintains a secured cash drawer at all times.
Reports any and all outages to the Supervisor.
Provides member assistance with telephonic withdrawal requests, share to share transfers, inquiries and general information regarding credit union services.
Sends bank to bank wires and commercial money orders as requested.
Verifies and properly processes mail transactions.
Maintains a neat and orderly work station and adequate supplies for transaction needs.
Balancing and/or verifying ATM deposits
Complete monthly membership reports
Maintain confidentially when filing Currency Transaction Report (CTR) and SAR
Review SMURF reports
Review 3 Deposit Report
Approve Remote Deposit Capture eDeposits on a daily basis as well as registration request
Image negotiable instruments on Branch Capture.
Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.
Performs other duties as assigned by management.
Verify FINCen AML alerts on a weekly basis for suspicious and unusual activities.