Full Time Member Service Associate (Teller)

Belco Community Credit Union•Lancaster Township, PA

10d•$15 - $19•Onsite

About The Position

Entry level member service position that performs various transactional duties to serve members. The primary duties include but are not limited to handling member deposits and withdrawals, processing loan payments, night drop deposits, and ATM transactions with a high degree of accuracy. Maintains accurate and precise transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures. Provides general information on all Belco products and services, successfully referring members to the Member Service Representatives. Responsible for answering incoming calls to the branch in a professional manner. May be expected to participate in monthly outbound relationship building calls. Must maintain Quality Assurance Standards and outstanding member service at all times when providing service to both external and internal members. Represents the credit union to its members in a courteous, professional and confident manner.

Requirements

High School Diploma or GED is required.
You must complete and pass the prescribed online Learning Management System courses assigned for this position within two years after position acceptance and before consideration for promotion.
Additional education/training requirements may be requested as new courses become available.
Certain courses may be waived based on prior experience.

Nice To Haves

Cash handling and customer service experience is strongly preferred.

Responsibilities

Enthusiastically supports the sales and service culture.
Actively contributes to the team achievement of assigned departmental/branch and strategic goals.
Utilizes a consultative sales approach to seize any and all opportunities to educate members and potential members about Belco products and services, cross-selling to match individual member needs with appropriate products and services to enhance the member relationship with the credit union.
Provides efficient, prompt and accurate service in handling and processing a variety of member transactions in the branch or via telephone.
Replies to incoming member emails to the credit union, responding with professionalism and tact.
Responsible for adhering to all security procedures relative to the handling of member cash transactions, security, and internal operating procedures. Must maintain member and employee confidentiality.
Interviews members received via branch/sales center, inbound and/or outbound telephone calls, gathering pertinent information while building long term account relationships.
Refers members to Branch Member Service Representatives for counsel on all share, loan, and membership account questions and requests.
Abides by Belco’s policies, procedures, standards, regulatory and compliance mandates.
Embodies Belco’s mission, vision, core values, and continuous process improvement (CPI)
Any other duties requested by the Head MSA/Assistant or Branch Managers.