Member Service Assistant
About The Position
Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health organization that has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and honored five times with the American Nurses Credentialing Center's Magnet(tm) distinction for nursing excellence. Several of its hospitals received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020. LVHN emphasizes teamwork, compassion, and technology to deliver exceptional health care. The Member Service Assistant role involves assisting in the front desk operations for fitness members and guests, communicating about services and programs in the fitness center, and supporting all operations and maintenance functions of the fitness center and Massage.
Requirements
- High School Diploma/GED
- Ability to work well under stress.
- Flexibility regarding work schedule which could include day, evening, and possible weekend rotations, as needed.
- Must have professional discretion and confidentiality with information.
- Heartsaver First Aid CPR AED - State of Pennsylvania Upon Hire
Responsibilities
- Greets members and guests at the fitness center and performs check-in and membership enrollment duties.
- Answer phones in a professional manner providing exceptional customer service.
- Provide members with a tour of facility.
- Handles membership enrollment and retail sale transactions of services and products offered in the fitness center.
- Provides a consultative sales approach to meet member's financial needs and proactively identifies opportunities to cross-sell and up-sell beneficial products and services.
- Works as a team player and maintains a good relationship with other staff members; works towards the goals of other departments and the fitness center.
- Maintains cafe general supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt.
- Processes special instructions on accounts and e-services; performs general file maintenance and researches transactions.
- Makes recommendations to management concerning improvement of any facet of the fitness center operation.
- Conducts daily rounding of facility and cleaning of exercise equipment daily.
- Ensures equipment is in the proper place.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
