Member Service Assistant - Per Diem
About The Position
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Assists in the front desk operations for fitness members and guests and communicates about services and programs provided in the fitness center. Helps in all operations and maintenance functions of the fitness center and Massage.
Requirements
- High School Diploma/GED
- Ability to work well under stress.
- Flexibility regarding work schedule which could include day, evening, and possible weekend rotations, as needed.
- Must have professional discretion and confidentiality with information.
- Heartsaver First Aid CPR AED - State of Pennsylvania Upon Hire
- Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Responsibilities
- Greets members and guests at the fitness center and performs check-in and membership enrollment duties.
- Answer phones in a professional manner providing exceptional customer service.
- Provide members with a tour of facility.
- Handles membership enrollment and retail sale transactions of services and products offered in the fitness center.
- Provides a consultative sales approach to meet member's financial needs and proactively identifies opportunities to cross-sell and up-sell beneficial products and services.
- Works as a team player and maintains a good relationship with other staff members; works towards the goals of other departments and the fitness center.
- Maintains cafe general supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt.
- Processes special instructions on accounts and e-services; performs general file maintenance and researches transactions.
- Makes recommendations to management concerning improvement of any facet of the fitness center operation.
- Conducts daily rounding of facility and cleaning of exercise equipment daily.
- Ensures equipment is in the proper place.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
