Member Service Advisor (Full Time)

YMCA • Shoreview, MN

379d • $32,261 - $32,261

About The Position

The Member Service Advisor at YMCA of the North plays a crucial role in connecting with customers and enhancing their overall wellbeing. This full-time position involves providing excellent customer service, assisting with membership sales, and leading part-time staff at the front desk. The advisor is responsible for day-to-day operations, customer engagement, and administrative tasks, ensuring a welcoming environment for all members and guests.

Requirements

• High School Diploma/GED
• Minimum of 1 year experience in customer service or a related area
• Certifications required within 30 days of hire: CPR/AED and First Aid
• Knowledge of cash receipting
• Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint
• Demonstrated problem-solving, interpersonal, and organizational skills
• Self-directed, motivated, and creative
• Willingness to work with people of diverse backgrounds.

Responsibilities

• Connect with customers by providing tours and promoting membership benefits.
• Assist the Front Desk Director in providing work direction for part-time customer service staff.
• Manage day-to-day operations of the member services desk, including processing memberships and registrations.
• Track, retain, and contact current and new members, managing comment cards and updating bulletin boards.
• Order and maintain adequate supplies and manage the membership computer system.
• Assist with financial assistance and special events, providing facility tours and responding to member inquiries.
• Implement marketing initiatives for membership and branch programs in collaboration with the Membership Director.

Benefits

• Competitive salary starting at $15.51 hourly
• Wide range of benefits and earned time off depending on full-time or part-time status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED