YMCA - Shoreview, MN

posted 2 months ago

Part-time,Full-time - Entry Level
Shoreview, MN
Social Assistance

About the position

The Member Service Advisor at YMCA of the North plays a crucial role in connecting with customers and enhancing their overall wellbeing. This full-time position involves providing excellent customer service, assisting with membership sales, and leading part-time staff at the front desk. The advisor is responsible for day-to-day operations, customer engagement, and administrative tasks, ensuring a welcoming environment for all members and guests.

Responsibilities

  • Connect with customers by providing tours and promoting membership benefits.
  • Assist the Front Desk Director in providing work direction for part-time customer service staff.
  • Manage day-to-day operations of the member services desk, including processing memberships and registrations.
  • Track, retain, and contact current and new members, managing comment cards and updating bulletin boards.
  • Order and maintain adequate supplies and manage the membership computer system.
  • Assist with financial assistance and special events, providing facility tours and responding to member inquiries.
  • Implement marketing initiatives for membership and branch programs in collaboration with the Membership Director.

Requirements

  • High School Diploma/GED
  • Minimum of 1 year experience in customer service or a related area
  • Certifications required within 30 days of hire: CPR/AED and First Aid
  • Knowledge of cash receipting
  • Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint
  • Demonstrated problem-solving, interpersonal, and organizational skills
  • Self-directed, motivated, and creative
  • Willingness to work with people of diverse backgrounds.

Benefits

  • Competitive salary starting at $15.51 hourly
  • Wide range of benefits and earned time off depending on full-time or part-time status.
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