MEMBER RESOURCE CENTER REPRESENTATIVE

GREATER NEVADA CREDIT UNION • Reno, NV

4d • Onsite

About The Position

Member Resource Center Representatives are responsible for performing sales and service functions through telephone calls, outbound calls and electronic communication in the member resource center to assist in achieving Greater Nevada goals.

Requirements

• 1 year customer service experience required
• Enjoy working with the public over the phone and through video chat
• Effective verbal communication skills
• Effective relationship building skills
• Effective time management skills
• Problem resolution skills and experience
• Optimizes work processes
• Drives engagement
• Self-development
• Action oriented
• Decision quality

Nice To Haves

• Previous call center experience preferred
• Previous Financial Institution experience preferred
• Bilingual is a plus

Responsibilities

• Consistently perform at high levels of effectiveness through communication with members telephonically, through video and online digital communication channels.
• Meet performance goals established by management including product sales/referrals and number of member interactions per hour via phone, video or electronic communication channels.
• Effectively and accurately communicate with members in writing via secure messaging, chat, text, email or fax.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Benefits

• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees