Member Resolution Representative

Westmark Credit Union • Idaho Falls, ID

14d

About The Position

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.
· 60 % of our employees have been part of the Westmark family for 5+ years.
· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
· 85% of our managers were promoted from within the company.
· Westmark has been in business since 1954 and has recently grown to over $1.3 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:
· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
· Excellent health insurance options for employees and family with shared premiums
· 401k with 75% company match and 2% profit sharing contribution
· Tuition Reimbursement and Scholarships
· Employee Assistance Program (Free counseling and legal services)

Position Summary: Under general supervision collects past due loans by contacting members and documenting progress
Schedule: Approximately 40 hours within a Monday through Friday work week

Requirements

• High School Diploma or equivalent.
• Proficiency in using a PC, calculator, and typewriter.
• Ability to perform basic mathematical calculations.
• Understanding and adherence to the Fair Debt Collections Act, Bankruptcy, and Privacy Act.
• Maintains a reliable attendance record and accountability for actions.
• Demonstrates effective time management and organizational skills.
• Strong teamwork skills with a willingness to support the department as needed.
• Proficiency in using computers and relevant software tools.
• Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
• Sitting for extended periods of time.
• Visual and auditory abilities to understand and communicate with the public.
• Repetitive motion using wrists, hands, and fingers.
• Occasionally lift and carry up to 15 lbs., if required for departmental tasks.

Responsibilities

• Initiate collection efforts on delinquent accounts by telephone or letter.
• Maintain an overall standard ratio of calls per day and a set standard of collectible percentages.
• Thoroughly and accurately document all collection activity.
• Effect repossession of collateral in accordance with policy.
• Ensure documents are prepared in a timely manner.
• Perform any and all duties as assigned by the AVP of Member Resolution and the Member Resolution Center Assistant Manager.

Benefits

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match and 2% profit sharing contribution
• Tuition Reimbursement and Scholarships
• Employee Assistance Program (Free counseling and legal services)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED