Member Relationship Specialist

4Front Credit Union•Traverse City, MI

3d•$20 - $25

About The Position

The Member Relationship Specialist is the first point of contact, problem resolution and responsible for creating a “wowing” first impression to existing and prospective members. Responsible for account openings, changes and closings, lending applications and support, and research and resolution of complex problems. Applies working knowledge to educate existing and prospective members on products and services to meet their current and future financial needs. Ensures members are promptly and professionally served.

Requirements

High school graduate or equivalent required.
A thorough knowledge of member service, cross-selling and branch operations.
Understanding of Credit Union operations, including opening and closing accounts, loans, IRA, HSA, and certificate procedures.
Understanding of Credit Union philosophy.
Knowledge of basic accounting.
Minimum of two years in member service or sales experience preferred, ideally in a financial institution
Excellent communication, listening and problem-solving skills.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Especially where one must frequently convey detailed or important instructions or ideas accurately and quickly.
Able to hear average or normal conversations and receive ordinary information.
Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Sitting and standing. Exerts up to 50 lbs. of force occasionally.
Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions.
Ability to perform basic math skills, use decimals to compute ratios and percentages.
Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

Nice To Haves

Training and leadership abilities preferred

Responsibilities

Ensuring and performing efficient, effective, and professional MRS operations.
Account maintenance, opening new accounts (consumer, defined, and business), closing accounts, originating loan applications, processing loan closings
Answering questions and solving problems for members by active listening, collecting data, securing answers and delivering solutions to the member.
Resolving member account reconciliation problems.
Assisting with complex transactions, cashier's checks, money orders, gift/travel cards, instant issue cards, and maintenance of certificate shares
Maintaining an inventory of cashier's checks, money orders, gift/travel cards.
Assisting with balancing the vault, ITMs, coin machines
Answering questions regarding IRAs and HSAs
Acting as a liaison between members and the ITMs
Effectively ensures optimal team performance.
Supporting leadership to personnel through effective delegation and communication.
Sharing knowledge with team regarding policy, procedure, service and product offerings.
Assisting new employees.
Providing support and suggestions for improvement in performance, process and efficiencies.
Assisting and supporting the team and peer departments, as needed.
Establishing and maintaining effective communication and coordination with team personnel and with management.
Keeping management informed of area activities and of any significant problems.
Providing suggestions for improved product, service or process.
Completing all required reports and related documents, including but not limited to branch audits, membership cards, CTRs, etc.
Ensuring documents are completed accurately and promptly.
Attending meetings as required.
Establishing and maintaining effective communication and coordination with members, area personnel and with management.
Responding to members in a courteous, professional and timely manner, providing prompt, accurate and efficient service.
Maintaining regular contact with other departments to obtain information and/or to correct transactions.
Assisting Deposit Operations personnel as needed
Ensuring the Credit Union’s professional reputation is projected and maintained
Keeping executive management informed of area activities and of any significant problems.
Attending and participating in meetings as required.
Ensuring work areas and equipment are clean and well maintained.
Performing procedures for opening and closing of operations, including vault, alarm, and door duties.
Providing replacement MRS coverage as needed.
Performing related administrative and lending functions as required.
Complying with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
Complying with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, Systems and locations.