Member Relationship Specialist - NOLA

Credit Human Federal Credit Union • New Orleans, LA

225d • $63,167 - $68,507 • Onsite

About The Position

We are seeking a Member Relationship Specialist for the New Orleans Gentilly Financial Health Center. This level of work uses good, individual judgment, analysis, and decision-making in assessing and overcoming obstacles to produce outputs. Accumulating data from which to draw conclusions, and listening to evaluate and determine needs. It involves dealing one-by-one with concrete situations as they arise and diagnosing a problem from a multi-factor model. Offering an optimal solution taking into consideration multiple variables to enable additional opportunities to be realized while also considering immediate cause and effect impacts and associated impacts of up to 6 to 9 months in length.

Requirements

• 3 years of face-to-face interaction experience
• High School Diploma or Equivalent

Nice To Haves

• Baccalaureate degree desired

Responsibilities

• Embody sincere empathy for our members and display a deep passion for helping our members achieve financial health
• Use the appropriate tools and coaching techniques available to develop and propose multiple decision alternatives to address and/or improve members' current financial situation
• Maintain systematic, consistent and reliable notes and contact history information on each member
• Actively leverage multiple established community partner relationships by supporting the partner's values and mission through service, volunteer, or engagement opportunities
• Actively participate with local community partners to expand Credit Human's reach, discover and nurture SEG opportunities, develop sensibly innovative growth channels, and deliver financial services
• Ensure full compliance with existing corporate policies and procedures

Benefits

• Insurance coverage
• College tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED