Member Relationship Specialist (2B) - City Base Commons Financial Health Center
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About The Position
We are seeking a Member Relationship Specialist for the City Base Commons Financial Health Center. This level of work uses good, individual judgment, analysis, and decision-making in assessing & overcoming obstacles to produce outputs, accumulating data from which to conclude, listening to evaluate and determine needs. It involves dealing one-by-one with concrete situations as they arise and diagnosing a problem from a multi-factor model. Offering an optimal solution that considers multiple variables to enable additional opportunities to be realized while also considering immediate cause and effect impacts and associated impacts of up to 6 to 9 months in length. Manage meaningful member relationships and continually improve the efficiency and effectiveness of the interaction, experience, and execution of transactions. Making situational response decisions to schedule and prioritize actions. Foreseeing developing issues based upon observations and taking action to eliminate or reduce their negative impact or maximize their positive impact. The objectives include effective coordination, collective improvement, and efficiency to improve current processes. The theme of the work is service.
