Member Relationship Representative, Part Time, Harrisville

About the position

The Member Relationship Representative position at Northland Area Federal Credit Union is a member-focused role that combines financial expertise with exceptional customer service delivery. This position serves as the primary point of contact for both internal and external members, handling a wide range of financial transactions and services while maintaining strict attention to accuracy and confidentiality.

Responsibilities

• Meets all sales goals as established
• Handling cash transactions, providing account information, and serving as a trusted financial partner to members while upholding the credit union's service promises.
• Greet and welcome members and visitors to the credit union in a courteous, professional and timely manner
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records
• Research and resolve account related discrepancies. Report any discrepancies to the supervisor as necessary; May provide assistance to other MSR staff performing this task
• Provide information on and promote all credit union products and services based on member’s needs; Actively cross sell products
• Process mail transactions
• Assist members in balancing their accounts

Requirements

• Must possess and maintain a valid driver’s license

Nice-to-haves

• Previous credit union, financial institution, cash handling, member service, sales or related experience