Member Relationship Associate - HQ Branch
About The Position
Hawaii State Federal Credit Union is committed to enriching lives by building strong relationships within the community. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. Hawaii State Federal Credit Union (HSFCU) offers a dynamic and supportive work environment where employees can thrive both personally and professionally. Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advances. Responsible for assisting with the direction and administration of Branch member service and new account opening. Performs most complex Teller functions as needed. Balances each day’s transactions and verifies cash totals. Performs specific assigned back office duties and assists with other various duties as required. Ensures that members are promptly and professionally serviced. Ensures that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations.
Requirements
- Related Customer Service experience.
- Basic understanding of credit union operations.
- Basic understanding of member services and products provided.
- Good communication skills.
- Professionally appearance, dress, and attitude.
- Good math and typing skills.
- Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Responsibilities
- providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advances
- assisting with the direction and administration of Branch member service and new account opening
- performing most complex Teller functions as needed
- balancing each day’s transactions and verifies cash totals
- performing specific assigned back office duties and assists with other various duties as required
- ensuring that members are promptly and professionally serviced
- ensuring that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations
Benefits
- Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
- Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.
- Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.
- Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions.
- Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.
- Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
- Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
- Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance.
- Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
