Member Relationship Associate - Waikele Safeway Branch

Hawaii State Federal Credit Union•Waipahu, HI

21h•Onsite

About The Position

Hawaii State FCU is looking for hardworking individuals who want a great work-life balance, and a great work environment. -Voted Hawaii's Best Places to Work -Voted Hawaii's Best - Best Financial Credit Union (Star Advertiser) Are you ready to join a dynamic team that values collaboration, growth, and making a positive impact in our community? Look no further than Hawaii State Federal Credit Union (HSFCU)! We’re more than just a financial institution; we’re a family that believes in being “Always Right By You.” Overview: Hawaii State Federal Credit Union is committed to enriching lives by building strong relationships within the community. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. Hawaii State Federal Credit Union (HSFCU) offers a dynamic and supportive work environment where employees can thrive both personally and professionally. Position Summary Responsible for assisting with branch member service, new account and lending operations. Completes required reports, file maintenance, and related record keeping duties as required. Assists in researching and resolving branch and member errors or discrepancies. Provides support to assigned areas of the department where services or assistance is needed. Assists with providing suggestions for improvement to ensure processing effectiveness and efficiency are attained and delivered. Ensures that members are promptly and professionally serviced. Ensures that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations.

Requirements

High school graduate or equivalent.
At least two years of related experience in Financial Services or the equivalent.
Thorough knowledge of member services and products provided.
Knowledge of credit union loan services, policies, and procedures.
Understanding of related legal and regulatory standards, and required loan documentation.
Knowledge of consumer and residential lending practices.
Excellent interviewing, communication and public relations skills.
Strong analytical and financial skills.
Professional appearance, dress, and attitude.
Ability to operate related computer applications and business equipment including 10-key calculations, printer, telephone and notary stamp.
Solid math abilities.

Responsibilities

Assisting with branch member service
New account and lending operations
Completes required reports, file maintenance, and related record keeping duties as required
Assists in researching and resolving branch and member errors or discrepancies
Provides support to assigned areas of the department where services or assistance is needed
Assists with providing suggestions for improvement to ensure processing effectiveness and efficiency are attained and delivered
Ensures that members are promptly and professionally serviced
Ensures that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations.

Benefits

Competitive Compensation: HSFCU offers competitive pay, merit increases, and performance-based incentives.
Health Coverage: Comprehensive medical and dental benefits, including 100% employer-paid single coverage for full-time employees.
Generous Paid Time Off: Enjoy 13 paid holidays and up to 29 days of PTO annually.
Retirement Savings: Save for the future with a 401(k) plan with up to 10% employer contributions.
Transportation Benefits: Up to $100 monthly parking subsidy, on-site parking as available, or 100% bus pass reimbursement.
Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
Financial & Lifestyle Benefits: Access flexible spending plans, credit union product discounts, and life, accident, and disability insurance.
Growth & Development Opportunities: HSFCU invests in your professional journey through in-person and online training, workshops, career development assistance, and tuition assistance.
People-First Workplace: A wellness-focused and community-minded culture where teamwork and collaboration are central to how we work.
Recognized Excellence: HSFCU has been recognized as one of Hawaii’s Best Places to Work for over 14 years.