Member Relations - JOHN REED - West Hollywood

John Reed Fitness•West Hollywood, CA

4d•$20

About The Position

LIFE'S TOO SHORT FOR BORING GYMS. Part of RSG Group, with locations from Istanbul and Budapest to Paris and Prague, Los Angeles to Dallas--JOHN REED has been leveraging the power of sound and design to motivate and move people across the world since 2016. Not just an ordinary gym, JOHN REED is an immersive international fitness club that boasts unexpected design elements, music programming with live DJs, and top-of-the-line equipment waiting around every corner. Walk into any of JOHN REED's 32 worldwide locations and be ready to be inspired by eclectic interior design influenced by local artists, cultures, and the city's urban metropolis. Members get access to studio workouts, boutique style cycling, free weights, cardio, barre, Pilates, yoga, and a variety of amenities. We're looking for enthusiastic Member Relations Team Members that ensure the delivery of a unique and cohesive member experience for our JOHN Reed club. You will report to and receive guidance from the Club Manager.

Requirements

Minimum of 2 years of customer service or membership sales in a fitness or hospitality environment, including direct experience in client satisfaction. High school diploma/GED equivalent preferred.
Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club.
Proven ability to work on multiple projects simultaneously, multi-task and prioritize as necessary.
Must be able to work flexible schedule to include days, nights, weekends, holidays, and special events.
Organized and structured, coupled with a warm and friendly nature.
Passion for fitness
Must be able to lift upward of 50lbs.
Must be able to climb and descend stairs multiple times a day

Responsibilities

Support a welcoming and unique club atmosphere for our JOHN REED community.
Support all membership acquisition including renewals through our CRM system.
Conduct daily club tours for all prospective members and guests.
Prepare welcome gifts for all new member introductions.
Maintain member satisfaction and ensure a consistently evolving world class member experience, echoing the brand values.
Stay current on club reservations and changes of workflow by communicating with all departments daily.
Support the Club Manager as a strategic team player within the team.
Works when scheduled and adheres to company attendance policies.
Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.
Other duties as required.