Member Relations Specialist (MRS)

North Dakota Farmers Union•Jamestown, ND

4d•Remote

About The Position

Join North Dakota Farmers Union as a Full-Time Member Relations Specialist and embark on an exciting journey with a team that embodies our core values: Hungry, Humble, and Smart. This fully remote position offers you remarkable flexibility to balance your professional commitments while working from anywhere. You'll have the opportunity to connect with our dedicated members, fostering meaningful relationships and contributing to a mission rooted in community support. Collaborate with like-minded professionals in an environment that encourages innovation and personal growth. Engage in impactful projects that enhance member experiences and promote a positive work culture. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, and Paid Time Off. If you’re eager to make a difference and thrive in a dynamic role, consider joining us in Jamestown, ND 58401, where your talents can truly shine in the insurance industry. As a Full-Time Member Relations Specialist at North Dakota Farmers Union, your day-to-day responsibilities will involve interacting with members through various channels, including phone, email, and virtual meetings. You will manage inquiries, resolve issues, and provide information about our insurance products and services. Building rapport with members is essential, so expect to engage in proactive outreach and follow-ups to ensure customer satisfaction. Additionally, you will collaborate with other departments to streamline processes and enhance member experiences. Regularly updating member records and tracking interactions in our systems will be part of your routine, ensuring accurate and timely communication. As you grow in your role, you will participate in training sessions and team meetings to share insights and contribute to our mission of supporting North Dakota's agricultural community.

Requirements

Strong communication and interpersonal skills
Customer-centric attitude
Ability to empathize and understand member concerns
Critical thinking
Ability to assess situations, troubleshoot problems, and provide appropriate solutions promptly
Adaptability
Keen attention to detail
Collaborative spirit

Responsibilities

Interacting with members through various channels, including phone, email, and virtual meetings
Managing inquiries, resolving issues, and providing information about our insurance products and services
Engaging in proactive outreach and follow-ups to ensure customer satisfaction
Collaborating with other departments to streamline processes and enhance member experiences
Regularly updating member records and tracking interactions in our systems
Participating in training sessions and team meetings to share insights and contribute to our mission of supporting North Dakota's agricultural community