Relationship Mgr

Jetstream Federal Credit Union•Miami Lakes, FL

About The Position

Join a team where people come first. At JetStream Federal Credit Union, we’re more than a financial institution—we’re a community dedicated to helping our members achieve their goals and build brighter futures. We pride ourselves on delivering exceptional service, fostering meaningful relationships, and creating a workplace where employees feel valued and empowered to grow. If you’re passionate about making a difference, collaborating with a supportive team, and contributing to a mission-driven organization, we invite you to explore a career with us. The Personal Banker / Member Relationship Manager (MRM) serves as the primary point of contact for new and existing Members for all deposit and consumer lending product and service needs. The MRM is responsible for serving as a trusted advisor to Members and for providing the highest level of service while delivering sales and service experiences that maximize Member engagement. The MRM develops and expands member relationships by developing an understanding of Members’ current and changing financial needs and by promoting appropriate solutions - cross-selling all products and services that would benefit the Member based on identified needs. The position will provide product expertise, creative business solutions and timely, relevant responses to Member needs.

Requirements

Bi-lingual (English & Spanish)
Ability to relate well to diverse individuals
Positive attitude
Strong self-management skills
Excellent, tactful interpersonal communication skills, including effective listening, speaking, and writing
Ability to analyze and interpret statements and use open-ended questions to obtain information.
Demonstrated analytical decision-making and problem solving skills
Excellent attention to detail and follow-through
Ability to maintain privacy and confidentiality
Ability to present, explain, and refer products and services
Comfortable working in a fast-paced environment
Intermediate or greater proficiency using a PC and Microsoft applications
Must be authorized to work in the USA
(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Nice To Haves

Credit Union experience and understanding of financial regulations (preferred)
Sales and customer service training (preferred)
Two years of experience in a financial institution or in a retail or service related position which must include lending, new accounts, or a combination (preferred)
Fluent in English and Spanish

Responsibilities

Performing all branch functions including consumer lending, open new accounts, sell and process Credit Union services for new and existing members, and process various financial transactions
Fostering a culture that promotes teamwork, service excellence and relationship building within the branch and overall organization
Performs duties in compliance with credit union policies and regulatory requirements
Develop new member relationships through business development activities, community involvement and existing member referrals by providing members with service excellence
Actively participate in all sales and service activities, meet goals and other responsibilities as requested. Contribute to team success
Work in a rotating Saturday schedule as applicable