Member Relations Lead

AURORA•New York, NY

38d•$110,000•Onsite

About The Position

Aurora is the operating system for high-performance living. Our mobile app empowers the world's top founders, athletes, and family offices to master their relationships, exploration, and longevity across 5 lifestyle categories: travel, dining, experiences, luxury goods, and wellness. To date, we have: ⁠⁠raised $4m in funding from Tier 1 investors and entrepreneurs, including the founder of Velocity Black, early investors in Supercell & Deliveroo, the founder of Cleo, the President of VistaJet, and top NBA and Premier League athletes ⁠⁠⁠achieved industry-leading engagement with our paying customers, with an extensive waiting list wanting access to the product ⁠⁠⁠built a proactive, seamless product described as ‘magic’ by our members We are now expanding our team as we grow our membership base globally. The Member Relations Lead Our core team of 16 is searching for a full-time Member Relations Lead to own our end-to-end member relationship management, from first point of contact to renewal. You will work directly with our Co-Founders, Founding Lifestyle & Travel Strategists, Product & Engineering team, and Operators to design, organize, and execute a high-performance business development and stellar ongoing membership experience function. This role reports directly to Aurora's CEO, and has the potential to rapidly grow into a senior leadership position across Business Development, Member Relations, and Growth. This is an opportunity to play a central role in building and growing the world's highest-impact member onboarding and experience function, developing an ultra-high-performance member community that relies on our AI-first platform daily to master their relationships, exploration, and longevity.

Requirements

A master networker, persuader, and relationship builder: You can identify, win, and grow high-value relationships in elite global networks. You open doors others consider impossible, earn trust quickly, and turn warm introductions into long-term, high-value partnerships.
A rigorous operator: You can manage multiple channels, events, and communication streams without anything slipping through the cracks. You know how to prioritize when several stakeholders or opportunities are competing for your attention, find the highest point of leverage, and always execute consistently and calmly.
High leverage: You use data - lead volumes, engagement patterns, conversion rates, and member behaviors - to improve performance.
Owner: You don’t wait to be told what to do. You identify what needs to happen, take ownership, and drive outcomes autonomously. You come with a plan, iterate at pace, and can confidently communicate under scrutiny.

Responsibilities

Own the end-to-end membership lifecycle from onboarding to renewal: From first contact to onboarding, active engagement, and renewal - you own the member journey. Identify and engage high-signal prospects, win their trust, convert them, and ensure they experience Aurora’s full value. You become the internal authority on conversion and renewal probability and use these insights to proactively allocate resources.
Build and manage a world-class membership pipeline: You manage all acquisition and retention channels - in-person BD, high-signal referrals, collateral, product-led growth, community partnerships, proprietary events, and more. Introduce new ideas, test them with maximum leverage, and double down on what works.
Deepen member trust: Collaborate with product, operations, and engineering to design onboarding and engagement flows that maximize trust, deepen integration, and make Aurora indispensable to each member.
Establish a scalable function: Develop the systems, tooling, tracking, and communication cadences that ensure high-value touchpoints across the member journey. Scale personalization without sacrificing quality or responsiveness.
Build the playbook and function: Create the playbook for a world-class member relations function, then hire, train, and lead a high-performance onboarding, conversion, and retention function through 2026 and beyond.