Member Relations & Guest Experience Manager

The Park at 14th•Washington, DC

1d•$80,000 - $130,000

About The Position

At The Park at 14th, we create moments people remember — where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don’t just visit — they belong. We’re looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests — it’s about owning relationships, driving retention, and using data to elevate every experience. If you can make every high-profile guest feel like the most important person in the room — and turn that connection into lasting engagement — this role is for you.

Requirements

You command a room with confidence, warmth, and presence
You understand that relationship-building is both emotional and data-driven
You have experience in upscale hospitality, luxury service, nightlife, or events
You’re comfortable working with high-profile, celebrity, and VIP clientele with discretion
You are detail-oriented and CRM-driven — every interaction matters, and you treat it that way
You thrive under pressure, solve problems quickly, and follow through relentlessly
You present yourself with professional polish — in appearance, communication, and mindset

Responsibilities

Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
Build and nurture authentic, long-term relationships with high-value guests and regulars
Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
Maintain a confident, polished presence that reflects the brand at all times
Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones
Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
Identify VIPs, high-potential members, and win-back opportunities
Deliver insights that enable teams to provide personalized, anticipatory service
Analyze trends to uncover loyalty gaps and revenue opportunities
Partner with leadership to convert one-time guests into repeat, high-value members
Oversee member reservations and special requests with white-glove precision
Re-engage lapsed members and cultivate high-potential relationships
Collaborate with operations, culinary, and events teams to ensure seamless execution
Identify and convert prospective members through targeted, personalized outreach