Member Records Coordinator

Fairfield Glade Community Club • Crossville, TN

9d

About The Position

Coordinate the creation and maintenance of records between membership and ownership.
Create Member Cards and be point of contact for member inquiries. Process daily property transfers to ensure accurate, up-to-date Club database records

Requirements

• High School Diploma or GED
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite and related software.

Nice To Haves

• Prior Title Search or para-legal experience preferred.

Responsibilities

• Perform daily property transfers, processing of New Member setup, and reassignment of the property to the new property owner.
• Monitor “Moved-Out” Members to ensure timely de-activation of membership.
• Review balances of Preferred Member cards for deactivated members following Club guidelines and communicate preferred card balance to Accounts Receivable for processing.
• Process member photo ID cards for members and activate Preferred card status. Provide orientation for new members to the community.
• Assist members with website login and password resets and recovery.
• Process Member Verifications and work closely with realtors, closing agents, and buyers regarding purchases in FG and applicable assessments and amenity reserve fees.
• Coordinate records and photo ID cards for Leasing Guests and ensure owners follow the Club Home Lease policy.
• Collect and update contact and demographic information for new and existing members.
• Assist with member mailings and digital storage of documents.
• Assist in the preparation of Warranty Deeds, Quit Claim deeds, and Affidavits of Heirship while tracking deeds and docs in process.
• Perform periodic research and updates with regards to deeds and ownership.
• Other responsibilities as needed and directed by the Assistant Director of Finance.
• Maintain confidentiality of all member records.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED