Member Payment Representative

Alliant Credit Union • Chicago, IL

4d • Hybrid

About The Position

Responsible to process high-volume electronic-based transactions while demonstrating an optimal level of proficiency with tasks assigned. Complete complex operational tasks within member payment operations. Achieve successful cross-training across the member payment operations job functions and utilize various payment system applications.

Requirements

• Minimum - High School or Equivalent
• Minimum - 2 Years Customer service, banking, check processing or related

Nice To Haves

• Preferred - 4 Year Bachelor's Degree in Business, Finance or Related

Responsibilities

• Process wires, automated clearing house, bill pay, mobile deposit, checking, and other member payment operations functions
• Process assigned desk transactions to meet or exceed operations, business risk, compliance and audit standards
• Identify opportunities to increase service quality and escalates high-level member issues as appropriate.
• Research and responds to internal and external customer inquiries
• Edit/approve knowledge base content and support frontline training efforts
• Review policies and procedures to ensure compliance with Federal, State, and network rules and regulations
• Engage in cross-training exercises to develop expertise and respond to changes to guarantee efficient workflow and business continuity
• Exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, and follow procedures to mitigate risk
• Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act.
• Ensures compliance with all applicable state and federal laws, company procedures and policies.
• Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
• The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:
• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays
• Education reimbursement
• Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees