Member of Client Operations, Custody

Anchorage Digital

115d

About The Position

As a Member of Client Operations, Custody, you are responsible for supporting the day to day operations that the company processes in support of client’s daily activities. In this role, you are responsible for ensuring an excellent operations experience by reviewing client transactions and instructions in a timely manner, providing attentive care to our clients by managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally in partnership with Client Experience teams. You will have a full understanding of the custody operations of the firm, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.

Requirements

• 2-4 years of professional working experience, in financial services and/or digital asset industry.
• Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (AML) requirements.
• Maintain a working understanding of how institutional clients such as VCs, Sovereign Wealth Funds, PEs etc operate in the crypto custody space.
• Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.
• Maintain a basic understanding of the crypto industry’s landscape, tokens/protocols, and different verticals in which they’re deployed (staking, governance, etc.).
• Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
• Ability to execute the end-to-end processing of client operations for institutional clients.

Nice To Haves

• Familiarity with or experience using TRM, Notabene, or Jira.
• Emotional connection to the soundtrack of Hamilton.

Responsibilities

• Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals.
• Develop familiarity in all of our product and service offerings, gaining a deep understanding of product features, and supported cryptocurrencies.
• Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.
• Participate in regular evening and weekend on-call rotations.

What This Job Offers