Member of Client Operations, Collateral Management

Anchorage Digital

103d

About The Position

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. This critical role involves building and executing day-to-day execution of collateral monitoring, margin management, client interactions, and the highly sensitive process of collateral liquidation for institutional clients engaged in secured financing transactions (loans, repos, etc.). You will be instrumental in ensuring the smooth, accurate, and risk-mitigated operation of this key service, acting as a vital link between our technology, clients, and risk management functions.

Requirements

• 5+ years of experience in financial markets operations, with direct experience on a trading desk (buy-side or sell-side) or in a closely related trading support function.
• Strong preference for direct experience in collateral management, margin operations, securities lending operations, repo operations, or similar secured financing operational roles within either traditional finance or the digital asset industry.
• Deep understanding of risk management principles, particularly counterparty risk, market risk, and operational risk in the context of collateralized transactions.
• Demonstrated ability to operate effectively under pressure and manage time-sensitive, critical processes like margin calls and liquidations with precision.
• Excellent client-facing communication and interpersonal skills, with experience managing institutional client relationships.
• Experience working with operational platforms, internal tools, and an aptitude for learning new systems quickly.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Familiarity with the digital asset ecosystem and cryptocurrency markets.

Nice To Haves

• Specific experience managing operations for a crypto collateral management or lending platform.
• Experience building operational processes, controls, or teams from the ground up.
• Basic coding skills (e.g., Python, SQL) for data analysis or task automation.
• Familiarity with legal documentation common in secured financing (e.g., ISDA/CSA, GMRA, GMSLA, specific Collateral Agency Agreements).
• Experience working directly with product managers and engineers on system requirements and UAT testing.
• Emotional connection to the soundtrack of Hamilton, which chronicles the founding of a new financial system.

Responsibilities

• Contribute towards operational KPIs and ensuring high standards of performance and accuracy.
• Maintain the day-to-day operations of the Atlas Collateral Management platform, including monitoring collateral packages, managing configurations, and utilizing internal tools (Retool, APIs) for booking operations.
• Manage the timely and accurate issuance of margin calls, warnings, and other threshold-based notifications according to predefined rules and client agreements.
• Own and execute the collateral liquidation process in strict accordance with established protocols and client agreements, coordinating closely with the Anchorage Digital Trading desk during potentially high-pressure situations.
• Serve as a operational point of contact for institutional clients using the Atlas Collateral Management service, handling inquiries, reporting requests, and operational communications effectively.
• Collaborate with the Sales and Client Experience teams to onboard new clients, explain operational workflows, and act as a subject matter expert on the product's capabilities.
• Partner with Product Management and Engineering teams to provide operational insights, feedback on system performance, define requirements for new features/enhancements (informed by the PRD), and assist in testing.
• Develop, implement, and continuously improve operational procedures, controls, and runbooks to enhance efficiency, mitigate risk, and ensure scalability.

What This Job Offers