Bilingual English and Spanish Member Loyalty Representative (R13989)

Oportun•Salt Lake City, UT

7h•Onsite

About The Position

Oportun (Nasdaq: OPRT) is a mission-driven financial services company dedicated to helping members achieve their financial goals through intelligent borrowing, savings, and budgeting. Since its inception, Oportun has provided over $21.3 billion in responsible credit, saved members more than $2.5 billion in interest and fees, and helped them save an average of over $1,800 annually. Working at Oportun offers a diverse, equitable, and inclusive culture where employees feel a sense of belonging and are encouraged to share perspectives, which is directly linked to the organization's performance and mission. Oportun is seeking Full-Time Member Loyalty Representatives with customer service, cashier, sales, or hospitality experience. The primary focus of this role is to create a rewarding and unique member service experience. Representatives are passionate about listening, helping, and connecting with people in stores and communities through personal outreach. As a key team member, you will educate members and communities about Oportun's inclusive, affordable financial services, empowering them to build a better future.

Requirements

Must be bilingual (English/Spanish).
Must be outgoing, sales-focused, and enjoy speaking with people.
Must love to help members, including prospective members through outreach and educational activities.
Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
Must have regular, reliable, and predictable attendance to support store operations.
Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
Ability to lift and/or move objects up to 25 pounds, as needed.
Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
Ability to organize and file paper documents.

Responsibilities

Welcome members with a warm greeting and provide quality member service.
Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events.
Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
Stand while assisting members; sitting is allowed during non-member-facing tasks.
Occasionally unpack and store office or cleaning supplies.
Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

Benefits

Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
Accident coverage
Paid Time Off
16 paid hours (VTO) to participate in volunteer activities each year
Employee Assistance Fund (OEAF)
401(k) retirement savings
Travel Assistance
Paid Training
Competitive pay, plus sales incentives $$$
Growth opportunities
Flexible schedules
Opportunity to positively impact your community