Member Help Desk Agent - Oklahoma City, OK (On-site)

Gainwell Technologies LLC•Oklahoma City, OK

2d•$28,500 - $40,700•Onsite

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. SummaryThe qualified candidate will be responsible for assisting members applying for Oklahoma SoonerCare Services through the mysoonercare.org website. Responsibilities could change as directed by the supervisor depending on the need.Your role in our mission

Requirements

Strong customer service skills required; help desk or call center experience a plus
Proficient in computer use, including the ability to multitask across multiple applications; reliable internet service required
Demonstrated oral, written, and telephone communication skills
Ability to build and maintain effective relationships with customers, peers, and support partners
Team-oriented, with the ability to collaborate effectively; bilingual (Spanish/English) a plus

Nice To Haves

bilingual (Spanish/English) a plus

Responsibilities

Answers calls from our members regarding their Soonercare application within the member portal
Assisting with PIN, Username and Passwords.
Provide friendly and general technical support to the callers as they navigate through the online application.
Ensure the callers computer is compatible with our application and walk them through any computer compatibility changes as needed.
Handles company confidential data according to policy and guidelines.
Adheres to existing policies and procedures.