Member Frontline - High School Intern

Sam's Club • Flint, MI

289d • $16 - $23

About The Position

Want to make a lot of people's day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. That's why it's so important to smile, greet, and thank each and every one. We are looking for friendly faces to run registers and support our members through the self-checkout experience! The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping members: scanning items, processing payments, and maintaining a clean area—you get the idea! It's hard work, but our cashiers find it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied members.

Requirements

• Customer Service experience.
• Retail experience including operating front end equipment (for example, cash register).
• Ability to thrive in fast-paced environments.
• Ability to multi-task.
• Ability to stand for long periods of time while assisting members quickly and accurately.
• Problem-solving skills.

Responsibilities

• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members.
• Processes memberships, upgrades, and credit accounts, encouraging membership renewals.
• Participates in sales and marketing events, completing and maintaining marketing recaps and other required documentation.
• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns.
• Promotes Sam's Club products and services, providing guidance and support to members regarding member self-service technology.
• Processes member purchases and assists members with payments according to company policies and procedures for different membership and payment types.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
• Respects the individual by embracing differences in people, cultures, ideas, and experiences.
• Acts with integrity by maintaining and promoting the highest standards of ethics and compliance.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods