Member Experience Team Supervisor

MDO Holdings • Durham, NC

95d • $20

About The Position

We at O2 Fitness recognize that quality employees are the lifeblood of our company. We will do our best to make this a valuable and rewarding work experience for you. We strive to create an environment where it is not only easy to gain knowledge, but where it is hard not to. Think of O2 fitness as a place where your newly acquired knowledge and skill can be put into action. O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.

Requirements

• Customer service experience.
• Experience in a health club or the hospitality industry is preferred.
• College preferred.
• Current CPR/AED, and First Aid certifications preferred.

Nice To Haves

• Excellent communication skills.
• Personal passion for the brand.
• Ability to manage multiple priorities, coordinate ongoing projects, and plans in a fast-paced environment.
• Strong time management and organization skills.
• Extensive knowledge of all club activities and promotions.
• An understanding of health club operations.
• Must be highly motivated.

Responsibilities

• Provide a memorable experience for current members, as well as assist prospective members to opt for a healthier lifestyle by choosing O2 Fitness.
• Lead, evaluate, and coach the Front Desk and Kids Club team members.
• Facilitate department meetings and trainings for all Front Desk and Kids Club team members to enhance club performance.
• Effectively and efficiently handle Member situations, concerns, and feedback.
• Complete and scan membership paperwork and sales reports promptly and compliant with O2 Fitness guidelines.
• Act as a liaison between Front Desk and all other departments.
• Create and manage the Front Desk and Kids Club schedule, ensuring all shifts are covered and within budgeted hours.
• Responsible for maintaining inventory and driving merchandise sales.
• Other duties as assigned to support O2 Fitness vision and mission.

Benefits

• Average pay rate of $20.77 per hour.
• Bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees