Member Experience Supervisor Full Time

BJ's Wholesale Club • Linden, NJ

80d • $20 - $25

About The Position

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Requirements

• Demonstrates leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results.
• 2 years customer service or sales experience preferred.
• Basic computer knowledge (MS Word, MS Excel, Email) required.
• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience is preferred.
• Open shift availability required.
• At least 18 years of age.
• Must maintain all training and required certifications.

Responsibilities

• Provide leadership and direction within the club and drive club performance, particularly for the departments that they directly manage.
• Lead the Front End Leads (FELs), Cashiers and Membership Sales Ambassador.
• Ensure consistent execution of policies and procedures, a positive member service experience, and Grand Opening Look Daily (GOLD) standard club conditions.
• Develop talent, display leadership, and deliver results consistently.
• Lead audit compliance efforts, drive collaboration with Business Partners (BPs), and oversee certification and training to ensure operational excellence.
• Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Model leadership competencies and act as a champion for growth.
• Provide teams with the information, direction, and support needed to succeed.
• Foster collaboration, provide clear direction, and hold team members accountable.
• Set clear expectations, follow up consistently, and drive execution.
• Teach, coach, and lead team development through training, feedback, and on-the-job coaching.
• Promote strategic thinking, ethical decision-making, and inclusion.
• Ensure daily execution of GOLD Member Standards are met and consistently reinforce key service behaviors.
• Monitor Member engagement and department execution to ensure premium shopping experience.
• Support team in resolving Member issues and delivering satisfaction.
• Ensure the right people and operational processes are consistently in place to support excellent member service and execution.
• Utilize company systems and reporting platforms to assess team performance and identify strengths and opportunities.
• Drive membership growth and retention through acquisition, retention, loyalty, and member experience initiatives.
• Ensure productivity standards are met on the Frontline through effective scheduling and task execution.

Benefits

• BJ's pays weekly.
• Eligible for free BJ's Inner Circle and Supplemental membership(s).
• Generous time off programs to support busy lifestyles including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty.
• Benefit plans for changing needs including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending.
• 401(k) plan with company match (must be at least 18 years old).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED