Member Experience Supervisor Full Time

BJ's Wholesale Club • Stafford Township, NJ

100d • $20 - $25

About The Position

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Requirements

• Demonstrates leadership capabilities, including supervising cross-functional teams.
• 2 years customer service or sales experience preferred.
• Basic computer knowledge (MS Word, MS Excel, Email) required.
• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience is preferred.
• Open shift availability required.
• At least 18 years of age.
• Must maintain all training and required certifications.

Responsibilities

• Provide leadership and direction within the club and drive club performance, particularly for the departments that they directly manage.
• Lead the Front End Leads (FELs), Cashiers, and Membership Sales Ambassador.
• Ensure consistent execution of policies and procedures and a positive member service experience.
• Develop talent, display leadership, and deliver results consistently.
• Lead audit compliance efforts and drive collaboration with Business Partners (BPs).
• Oversee certification and training to ensure operational excellence.
• Monitor engagement levels and resolve concerns to deliver satisfaction.
• Ensure daily execution of GOLD Member Standards are met.
• Drive membership growth and retention through various initiatives.
• Utilize company systems and reporting platforms to assess team performance.

Benefits

• BJ's pays weekly.
• Eligible for free BJ's Inner Circle and Supplemental membership(s).
• Generous time off programs including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty.
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED