Member Experience Supervisor Full Time

BJ's Wholesale Club

81d • $21 - $26

About The Position

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Requirements

• Demonstrates leadership capabilities, including supervising cross-functional teams.
• 2 years customer service or sales experience preferred.
• Basic computer knowledge (MS Word, MS Excel, Email) required.
• High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience is preferred.
• Open shift availability required.
• At least 18 years of age.
• Must maintain all training and required certifications.

Responsibilities

• Provide leadership and direction within the club and drive club performance.
• Lead the Front End Leads (FELs), Cashiers, and Membership Sales Ambassador.
• Ensure consistent execution of policies and procedures and a positive member service experience.
• Develop talent and display leadership to deliver results consistently.
• Lead audit compliance efforts and oversee certification and training.
• Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Model leadership competencies and act as a champion for growth.
• Provide teams with the information, direction, and support needed to succeed.
• Foster collaboration, provide clear direction, and hold team members accountable.
• Set clear expectations, follow up consistently, and drive execution.
• Support team development through training, feedback, and on-the-job coaching.
• Promote strategic thinking, ethical decision-making, and inclusion.
• Ensure daily execution of GOLD Member Standards are met.
• Monitor Member engagement and department execution.
• Support team in resolving Member issues and delivering satisfaction.
• Maintain Club Standards and ensure club is at plan or better for all Bottom Quartile core KPIs.
• Meet or exceed Labor and Supply Plans for the club.
• Utilize company systems and reporting platforms to assess team performance.
• Serve as a communication bridge across team members, leadership, and support teams.
• Execute acquisition, retention, loyalty, and member experience initiatives.
• Ensure productivity standards are met on the Frontline.
• Monitor team performance and member interactions.
• Ensure weekly entry of Front Door recoveries from frontline team.
• Maintain full adherence to all club policies, procedures, and operational expectations.

Benefits

• BJ's pays weekly.
• Eligible for free BJ's Inner Circle and Supplemental membership(s).
• Generous time off programs including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty.
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED