Member Experience Staff

Richard Kane YMCA of Bartlesville•Bartlesville, OK

59d•Onsite

About The Position

Under the direction of the assigned supervisor, the Member Experience Staff will administer all functions related to the front desk and in some locations may work on the fitness floor as well. They will have a direct focus on serving our members at the highest level as well as retention of members through great customer service. All staff must strive to work cooperatively with fellow employees to achieve the goals and objectives of the YMCA. They must also understand location safety and risk management procedures.

Requirements

18 years of age
Excellent skills in customer service and interactions with others
Experience working with various computer software programs.
Strong data entry skills

Nice To Haves

Experience in a customer service setting
High School Graduate or equivalent
Bilingual - English/Spanish
Current CPR/AED/First Aid/O2 Certification.

Responsibilities

Interpret and administer all policies established by the YMCA, to all members, participants, employees, etc.
Project YMCA image by personal adherence to all policies
Receipt money, make daily deposits, open & close shifts in membership software.
Run reports as requested /needed.
Deal with emergency situations as they arise using all proper, trained skills
Deal with upset members in a respectful, understanding manner
Accurate & timely reporting of all requested record keeping
Responsible for maintaining a safe environment in all member areas, including common area, locker rooms, etc.
Take a leadership role in any emergency that takes place in the building.
Interpret and enforce membership rules & policies to ensure the safety of all members, guests, employees, etc.