Member Experience Specialist
About The Position
At VASA Fitness, the Member Experience Specialist is the first friendly face at the front desk, setting the tone for every member visit. This role involves warmly greeting members, creating personal connections, and maintaining a clean and organized club environment to make VASA feel like home. Specialists also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction aims to make members feel valued, motivated, and excited to return, thereby changing lives one visit at a time. VASA Fitness is described as a community built on unity, passion, love, integrity, fun, and trust, dedicated to creating UPLIFTing experiences through inclusive, accessible, and on-trend fitness.
Requirements
- Strong communication skills and a professional approach
- Comfortable multi-tasking and working independently
- Interest in health, wellness, and fitness
- Ability to pass a background check
Nice To Haves
- 1+ year of customer service, membership sales preferred
- Bilingual skills
- CPR certification
Responsibilities
- Set the tone for every visit as the first friendly face at the front desk
- Greet members warmly and create personal connections
- Keep the club clean and organized
- Guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options
- Ensure guests and members feel welcomed with a smile and eye contact
- Achieve memberships, upgrades, and personal training sales through confident conversations and tours
- Take ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
- Address member needs quickly with helpful solutions
- Share feedback with leadership and use it to improve the member experience
Benefits
- Base rate of $11.30 per hour + commission with no cap!
- Two complimentary gym memberships--one for you and one to share
- Discounted personal training sessions
- Eligible to participate in 401(k) options
- Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more
- For 30+ hours/week: Paid Time Off
- For 30+ hours/week: Medical / Dental / Vision benefits
- For 30+ hours/week: Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
