Member Experience Specialist
About The Position
At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members. As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.
Requirements
- Strong communication skills and a professional approach
- Comfortable multi-tasking and working independently
- 1+ year of customer service, membership sales preferred
- Interest in health, wellness, and fitness
- Ability to pass a background check
Nice To Haves
- Bilingual skills
- CPR certification
Responsibilities
- Greeting members warmly
- Creating personal connections
- Keeping the club clean and organized
- Guiding members on their fitness journey by sharing information about memberships, upgrades, and personal training options
- Ensuring guests and members feel welcomed with a smile and eye contact
- Achieving memberships, upgrades, and personal training sales through confident conversations and tours
- Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
- Addressing member needs quickly with helpful solutions
- Sharing feedback with leadership and using it to improve the member experience
Benefits
- Base rate of $11.40 per hour + commission with no cap!
- Two complimentary gym memberships--one for you and one to share
- Discounted personal training sessions
- Eligible to participate in 401(k) options
- Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
- Paid Time Off (for 30+ hours/week)
- Medical benefits (for 30+ hours/week)
- Dental benefits (for 30+ hours/week)
- Vision benefits (for 30+ hours/week)
- Paid Parental Leave (for 30+ hours/week)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
