Member Experience Specialist - Bessemer

AmFirst Career•Bessemer, AL

About The Position

Assists members and non-members with general financial transactions and inquiries including but not limited to opening and closing deposit accounts, debit cards, online/mobile banking, adding/removing joints/PODs, safety deposit boxes, etc. Resolves problems that are within their authority in a timely manner. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Posts transactions and maintains records in accordance with credit union policies and guidelines. Promotes, explains, and cross sells credit union products and services anticipating the needs of our members and advising them appropriately. Maintains a teller drawer and performs teller functions as needed. Acts as liaison between members and various departments. May represents the credit union in business partner visits and various civic functions in order to develop additional business. Expected to cross train on consumer lending and mortgages. Provides notary services to members. Performs other job related duties as assigned.

Requirements

1+ year experience working in a financial institution
Must be proficient with teller transactions
A high school education or GED
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Must be able to utilize various electronic systems to obtain and enter information
Must demonstrate excellent communication skills
Must demonstrate good judgement in order to resolve member issues and to offer other services
Must be capable of changing job function as member traffic dictates to meet member needs
Must be able to move around the branch and must be able sit and stand for an extended period of time
Light lifting is required

Nice To Haves

Experience with opening and closing deposit accounts is preferred

Responsibilities

Assists members and non-members with general financial transactions and inquiries
Resolves problems that are within their authority in a timely manner
Refers problems that are beyond their authority to their supervisor, along with their recommendations
Posts transactions and maintains records in accordance with credit union policies and guidelines
Promotes, explains, and cross sells credit union products and services
Maintains a teller drawer and performs teller functions as needed
Acts as liaison between members and various departments
Represents the credit union in business partner visits and various civic functions
Cross train on consumer lending and mortgages
Provides notary services to members
Performs other job related duties as assigned